Solution

WhatsApp AI agent

An AI agent that answers your WhatsApp line 24/7 on the official WhatsApp Business API, and hands the chat to your team whenever you want.

Zavora's WhatsApp AI agent answers your customers on WhatsApp in seconds, at any hour, using your catalog and your rules. It runs on the official WhatsApp Business API through Twilio, so your line is approved by Meta, not a workaround on a personal phone.

How it works

  1. A dedicated number. We connect a new number for your business to the WhatsApp Business API. Your personal WhatsApp stays untouched.
  2. Your catalog and rules. Upload your catalog as a PDF, a spreadsheet, a photo or a Shopify store, and set delivery rules and tone.
  3. The agent answers. It replies 24/7 in English, Spanish or Portuguese and sends confirmed orders to the dashboard.
  4. Your team steps in. One click to take over any conversation on the same number; one click to hand it back.

What you stay in control of

  • Every conversation is visible in the dashboard, which is available in English.
  • Customers who ask for a person are flagged so your team can reply.
  • Campaigns go only to customers who opted in.
  • Your data is isolated per business and never used to train AI models.

What's available today

  • Available now WhatsApp Business API line, 24/7 replies in three languages, human takeover, opt-in campaigns, English dashboard.
  • Available in Colombia Payment links inside the chat (Mercado Pago).
  • Platform vision The same agent on your website and other channels.

What the agent says on that line is covered in AI sales agent; what happens to each order is in AI order automation. See pricing for message limits per plan.

FAQ

Questions businesses ask before starting

What is a WhatsApp AI agent?

A WhatsApp AI agent is an AI that answers a business's WhatsApp line on its own: it reads what customers write, replies in natural language and completes tasks such as taking an order. Zavora's agent runs on the official WhatsApp Business API.

Do I need to change my WhatsApp number?

No. The agent works on a new number dedicated to your business, connected through the official WhatsApp Business API via Twilio. Your current WhatsApp stays as it is.

Can a person take over the conversation?

Yes. Anyone on your team can take over a conversation from the dashboard in one click. The agent goes quiet instantly, your team replies from the same number, and the agent picks up again when you hand it back.

Which languages does the agent speak?

English, Spanish and Portuguese. With multilingual replies turned on in the dashboard, it answers in the language each customer writes in.

Is it compliant with WhatsApp's rules?

Zavora uses the official WhatsApp Business API through Twilio, a Meta-authorized provider, and sends campaigns only to customers who opted in. Your business remains responsible for following WhatsApp's policies and the laws that apply to its messages.